Our dedicated support team is committed to providing exceptional assistance for all WeedPOS customers. Choose from multiple support channels to get the help you need, when you need it.
Support Options
Support Portal
Log in to access your support tickets, view your club's support history, and track the status of open issues.
Access Support PortalSupport Hours
Our support team is available during the following hours:
- Monday - Friday: 9:00 AM - 8:00 PM (CET)
- Saturday: 10:00 AM - 6:00 PM (CET)
- Sunday: 12:00 PM - 5:00 PM (CET)
Premium and Pro plan subscribers receive extended support hours and priority response times.
Emergency Support
For critical issues affecting your operations, Premium and Pro plan subscribers can access our emergency support line:
Emergency Support: +34 900 XXX XXX
Available 24/7 for system-critical issues only.
Submit a Support Request
Self-Service Resources
Find answers to common questions and learn how to resolve issues on your own.
Knowledge Base
Browse our extensive collection of articles, guides, and tutorials to find solutions to common issues.
- Step-by-step troubleshooting guides
- Detailed explanations of features
- Video tutorials and walkthroughs
- System requirements and compatibility
Community Forum
Connect with other WeedPOS users to share tips, ask questions, and discuss best practices.
- Peer-to-peer support and insights
- Feature discussions and suggestions
- Club management strategies
- Integration tips and experiences
Training Webinars
Attend live or recorded webinars to learn more about using WeedPOS effectively.
- Regular live training sessions
- New feature demonstrations
- Best practices workshops
- Q&A sessions with experts
Frequently Asked Support Questions
To help us resolve your issue quickly, please include: your club name, a detailed description of the problem, steps to reproduce the issue, any error messages you're seeing, and screenshots if possible. Also specify which browser or device you're using, and whether the issue happens consistently or intermittently.
Response times vary by subscription tier:
- Basic Plan: 24 business hours
- Standard Plan: 12 business hours
- Premium Plan: 4 business hours
- Pro Plan: 2 business hours
Critical issues are prioritized for all plans. Business hours are defined by our support hours listed above.
Yes, we offer on-site support and setup services for Pro plan subscribers in select European locations. This service includes hardware setup, staff training, and personalized configuration. Additional fees may apply based on location. Contact our sales team for availability and pricing for your region.
For security concerns or vulnerabilities, please email security@weedpos.xyz immediately. Do not post potential security issues on public forums or the community board. Our security team will acknowledge your report within 24 hours and work with you to address the concern. We maintain a responsible disclosure policy and appreciate your help in keeping WeedPOS secure.
Need More Support Options?
Upgrade your plan to access priority support, extended hours, and dedicated account management.